Support

Help Center

Getting Started

New to AwayHaven? Learn how to book your first stay and make the most of your experience.

Booking & Reservations

Questions about making a reservation, modifying dates, or cancelling your stay.

Check-in & Check-out

Everything you need to know about accessing your AwayHaven and what to expect.

During Your Stay

Information about amenities, house rules, and how to get assistance during your visit.

Payment & Billing

Understanding charges, payment methods, and billing questions.

Safety & Security

Our commitment to your safety and security during your stay.

Contact Us

Email

Send us an email and we'll get back to you within 24 hours.

support@awayhaven.com

Phone

Speak with our support team Monday through Friday, 9am - 6pm EST.

+1 (234) 567-890

Frequently Asked Questions

How do I book a stay?

Simply search for your destination, select your dates and number of guests, then complete your booking. You'll receive a confirmation email with all the details.

Can I modify or cancel my reservation?

Yes, you can modify or cancel your reservation through your account dashboard. Cancellation policies vary by property and are clearly stated at the time of booking.

What amenities are included?

Every AwayHaven includes high-speed WiFi, fully equipped kitchen, dedicated workspace, and all the essentials for a comfortable stay. Specific amenities are listed on each property page.

How do I check in?

You'll receive detailed check-in instructions via email 24 hours before your arrival, including access codes and property information.

What if I need help during my stay?

Our support team is available 24/7. Contact us via phone or email, and we'll assist you with any questions or concerns.